The purpose of the IT Governance and Management System Operation process is to operate and run the IT Governance and Management System to satisfy the overall business’ needs.

Outcomes

As a result of the successful implementation of this process:

• The balance of strategic, tactical, and operational effectiveness of IT is optimized
• Informed and effective decisions are made
• The workings of IT are integrated and coordinated
• Conditions are established which will best ensure that key measurements can be, and are, met

Scope

This process does not direct what IT activities should be performed to reflect the priorities of the Business (see A3 Direction category of processes). It does, however, oversee monitoring and control of the collected IT projects and processes, and makes corrective adjustments where needed.

Includes

• Measurement and control, such as:
  • Issues management
  • CIO dashboard
  • Balanced scorecard
• Steering IT workings within the tolerances set by Governance
• Regulating the execution of IT processes

Excludes

• Priorities and decisions on the business results of IT (a business responsibility, with participation from the processes in the Direction category)
• Portfolio Management
• Regulating IT services and solutions (processes in the Direction category)