Outcomes
As a result of the successful implementation of this process:
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The desired scope for governance is established over a defined set of key decisions, with clear assignment of
decision rights and accountability to appropriate organization units and roles.
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A management system that is consistent with the direction of information technology and with the enterprise as a
whole, and is in control of all IT activities.
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The management system is both effective and efficient, ensuring the integrated and coordinated workings of IT.
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A set of coherent, integrated capabilities that enable and empower IT activities is established
Scope
This process uses a simple model of a management system to illustrate the activities, and their key inputs and outputs,
which will start with the directional frameworks and build a functioning management ecosystem. Many other models of a
management system exist; the one used here can be summarized as follows:
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Governance aspects dictate the overall shape of the capabilities
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There are four main components in a management system: process, organization, (management) information, tools
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A management system is made effective by equipping it with measurement and control capabilities, built from aspects
of all the components listed in item two
Includes
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Defining information technology management system requirements and key indicators
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Building capabilities to realize the specified management models
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Creating instruments that conform to policies and standards, such as:
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Methods
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Measurement and control capabilities
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Quality management system
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Continual improvement techniques
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Organization design in relation to IT, such as:
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Structure, behaviors, enablers
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Roles and responsibilities definitions
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Process structure
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Implementation or change transition plans, including schedule
Excludes
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Development of IT solutions for management system needs – these compete for resources alongside other needs
(Portfolio Management)
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