Outcomes

As a result of the successful implementation of this process:

• Transformation opportunities, both incremental and more foundational, are identified and prioritized
• Customers and the business are encouraged to adopt transformational capabilities
• The IT organization contributes to the exploitation of transformational capabilities by guiding and overseeing their introduction
• The benefits achieved by transformation are defined, measured, analyzed, improved and controlled
• Reports indicating both benefits missed as well as further, unanticipated benefit potential inform transformation leadership teams

Scope

Includes

• Being able to deal with each identified customer in a manner relevant to their individual needs
• Gaining sufficient understanding of the customer's business in order to contribute at the desired level
• Where appropriate:
  • Establishing joint working arrangements with the designated customer representatives
  • Providing business modeling and business case development skills and capabilities
  • Supporting transformation based on cultural and procedural change that is not (significantly) technology based
• Contributing to the cultural changes and other organizational change management efforts needed for successful transformation
• Benefit measurement and reporting
   

Excludes

• Decision making on the portfolio impact (for example, new services) resulting from transformation proposals (Portfolio Management)
• Direct development of information technology solutions and services (Realization category of processes)