Work Product Descriptor: Incident Management Framework
Relationships
Input ToMandatory:
  • None
Optional: External:
  • None
Description
Brief Outline

Process Rationale and Direction

  • Process Purpose
  • Process Scope
  • Process Goals
  • Process Capabilities

Process Management Information

  • Process Policies
  • Process Standards
  • Process Conceptual Models

Process Details

  • Data Requirements
  • Tools
  • Roles and Responsibilities
  • Procedures
  • Relationships to Other Processes
  • Measurements and Controls
Main DescriptionThe set of policies and procedures for performing the Incident Management process, including data items such as:
  • priority and severity classification schemes
  • resolution targets
  • tables identifying teams to be assigned, by system or service.
Properties
Optional
Planned
Illustrations
Templates
Key Considerations
This work product provides general guidance for the entire process and may be referenced by any task within this process. 

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