Work Product Descriptor: Event |
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Relationships
Input To | Mandatory:
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| External:
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Main Description
Details of individual and collective events. They are
available to any Service Management process for investigation, diagnosis and other analytical purposes on a real-time
or historical basis.
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Properties
Optional |  |
Planned |  |
Key Considerations
The different states of a change include the following:
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Closed - The event audit trail and lifecycle with the addition of any information from the event closure
activity.
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Derived - A new event created as a result of correlation across multiple events, usually signifying some new
out-of-tolerance conditions requiring action.
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Escalated - An event, or set of events, that requires re-examination and filtering as a result of event
processing or correlation. This is typically indicated by increasing the priority classification.
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Processed - An event which has been analyzed as to the cause of the out-of-tolerance conditions which led to
its creation and for which a plan, within the scope of event management, has been formulated to resolve those
conditions.
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Ready for Closure - The complete audit trail of an event and all states of processing through its lifecycle.
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Significant - Unsolicited, (formatted), significant information which must be communicated from a managed
object for the purpose of meeting a management objective.
An Alert is an example of a significant event. It is defined by ITIL as: "A warning that a threshold has been
reached, something has changed, or a Failure has occurred. Alerts are often created and managed by System
Management tools and are managed by the Event Management Process." 1
1 ITIL Glossary
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