This process evaluates the performance of the Service Continuity Management process. It aims to identify areas of the overall process requiring improvement. This means the foundation and interfaces of the process, its activities, their accomplishment, their degree of automation, as well as the roles and responsibilities including the respective skills. Target for evaluations also includes the continuity suppliers and supply items.

The basis for the improvements is the insights and lessons learned from the observations and analysis of activity accomplishments and results.