Performance evaluation of the Event Management process aims to identify overall areas requiring improvement. For example, the foundation and interfaces of the process, all activities, their accomplishment, their degree of automation, as well as the roles and responsibilities including the respective skills. Basis for improvements are the insights and lessons learned from the observations and analysis of activity accomplishments and results.

In this activity, the performance of the Event Management process is analyzed and reported. The following are included in the analysis:

• Number and type of events
• Event trends
• Event resolution trends
• Event detection effectiveness
• Event filtering rules
• Event processing scripts
• Event management life cycle