The set of plans for achieving the deployment of an identified set of information technology capabilities. Items covered include:

• Specification of coordinated deployment tasks and procedures to move new or changed hardware, software, documentation, process, etc to the target environment
• Rollout timetables for deployments that are repeated, and associated logistical plans
• Identifying personnel resources necessary to achieve each deployment event, and obtaining commitments for their availability

The deployment program will cover aspects such as locations, target systems, dates, persons affected (both users and IT service provider staff), required communications, and training plan.