Activity: A245 - Conduct Service Review
DescriptionWorkflowRolesWork Products
Workflow

Activity diagram: Conduct Service Review Plan Service Review Evaluate Performance Against SLA Review Service Results With Customer Agree on Service Review Results Review Service Results with Supplier Initiate Agreed Corrective Actions

Activity detail diagram: Conduct Service Review Service Level Analyst Plan Service Review Evaluate Performance Against SLA Review Service Results With Customer Service Level Analyst Service Provider Review Input Service Achievement Reports Customer Review Input Service Level Agreements (SLAs), Operational Level Agreements (OLAs), and Underpinning Contracts (UCs) Plan Service Review Service Achievement Reports Service Outage Analysis Service Provider Review Input Customer Review Input Plan Service Review Service Achievement Reports Service Outage Analysis Service Provider Review Input Customer Review Input Service Level Agreements (SLAs), Operational Level Agreements (OLAs), and Underpinning Contracts (UCs) Evaluate Performance Against SLA Service Review Results Evaluate Performance Against SLA Service Review Results Service Level Agreements (SLAs), Operational Level Agreements (OLAs), and Underpinning Contracts (UCs) Review Service Results With Customer Service Review Results Review Service Results With Customer Service Level Manager Agree on Service Review Results Review Service Results with Supplier Service Level Manager Service Review Results Service Level Agreements (SLAs), Operational Level Agreements (OLAs), and Underpinning Contracts (UCs) Agree on Service Review Results Customer Satisfaction Issue Service Review Results Agree on Service Review Results Service Review Results Service Level Agreements (SLAs), Operational Level Agreements (OLAs), and Underpinning Contracts (UCs) Review Service Results with Supplier Service Review Results Review Service Results with Supplier Service Delivery Manager Initiate Agreed Corrective Actions Service Delivery Manager Service Review Results Service Level Agreements (SLAs), Operational Level Agreements (OLAs), and Underpinning Contracts (UCs) Initiate Agreed Corrective Actions Change Request Initiate Agreed Corrective Actions
Work Breakdown

©Copyright IBM Corp. 2005, 2008. All Rights Reserved.