Activity: Build and Maintain Service Catalog Content

This activity determines the scope of service catalog content for both sales to external clients and utilization by end-users once specific services are installed for a client. It develops the service catalog specifications from requirements already identified and creates and maintains standard templates for service descriptions. The service descriptions (including standards terms and conditions, available levels of service, etc.) are loaded into the service catalog. The activity also establishes and enforces editing/archiving rules, authorities and accountability of the content and regularly validates the accuracy of Catalog content with service owners and IT Management using the governance defined in the process framework.