Task Descriptor: Specify Process Purpose, Scope, Goals, and Capabilities

Roles	Main: Problem Process Owner	Additional:	Assisting:
Inputs	Mandatory: Service Resilience Plans Solution	Optional: Architecture Baselines and Roadmaps IT Financial Reports IT Plan Problem Management Evaluation Problem Management Framework Service Level Agreements (SLAs), Operational Level Agreements (OLAs), and Underpinning Contracts (UCs)	External: None
Outputs	Problem Management Framework

Describe the rationale and direction of the process.