Task Descriptor: Parse and Categorize Customer Satisfaction Information

Relationships

Roles	Main: Customer Satisfaction Analyst	Additional:	Assisting:
Inputs	Mandatory: Customer Satisfaction Data Marketing and Sales Reports Product Performance Assessment Service Achievement Reports Service Review Results	Optional: Customer Satisfaction Targets Service Catalog Service Level Agreements (SLAs), Operational Level Agreements (OLAs), and Underpinning Contracts (UCs)	External: None
Outputs	Customer Satisfaction Data

Main Description

Organize customer satisfaction information into various classifications. Subsequent analysis will help identify patterns and trends in these classifications.

Properties

Multiple Occurrences
Event Driven
Ongoing
Optional
Planned
Repeatable